Help Center

Getting Started

How do I set up my institution’s election?

After onboarding, the Super Admin logs in to create an election from their dashboard. They’ll define election details, add portfolios, populate candidates, and arrange the ballot. Once ready, the election is submitted for approval.

What is the role of the Approver?

The Approver reviews elections before they go live to ensure accuracy and compliance. Once approved, the system schedules the election to go live automatically at the set start time.

Can other admins manage specific elections?

Yes. The Super Admin can assign an Admin to manage a specific election. This admin can perform all election-related actions within their assigned scope, but cannot access or edit other elections.

Voting Process

How do voters receive their access links?

Once an election goes live, VoteAurora automatically generates unique, secure voting links for every eligible voter. These links are shared via email or SMS depending on your institution’s preference.

How is voter identity verified?

Voters verify their identity using a one-time password (OTP) sent to their registered contact and their Student ID. Only verified voters can access and submit their ballots.

Can voters see results?

No, only authorized Admins and the Super Admin can view live analytics and final results. Institutions can choose to publicly share results after the election closes.

Security & Privacy

How secure is VoteAurora?

Every vote cast is encrypted end-to-end and stored securely. The system uses layered authentication, tamper-proof audit trails, and real-time verification to guarantee fairness and transparency.

What happens to election data afterward?

After elections conclude, data is archived securely for auditing and analytics. Personal voter data is anonymized and deleted per our privacy policy to protect student identities.

Troubleshooting

I didn’t receive my voting link

First, check your email’s spam or promotions folder. If you still can’t find it, reach out to your election administrator for assistance or request a resend from the VoteAurora support team.

I encountered an error while voting

Make sure you’re using a supported browser (Chrome, Firefox, Safari, or Edge) with a stable internet connection. Clear your cache and reload the page. If the issue persists, contact support.

Still Need Help?

Can’t find what you’re looking for? Our team is happy to assist with setup, troubleshooting, or any technical concerns.

Contact Support